Come February, the Credit Card Act of 2009 will go into effect and I’m getting asked the same questions over and over – How do I complain about my Credit Card company?
Here are the facts: No one regulatory agency exists to monitor behavior and address consumer complaints, so you need to complain or report a violation to the following locations, compliments of Credit Cards.com.
The Federal Reserve oversees some state banks and all banks that are members of the Federal Reserve System.
Toll Free: 1-888-851-1920
TTY: 877-766-8533
Fax: 877-888-2520
Mail: Federal Reserve Consumer Help
PO Box 1200
Minneapolis, MN 55480
Online complaint form: http://www.federalreserveconsumerhelp.gov/?District=13
If the credit card company in question has the word “national” (or the initials “N.A.”) in its name, contact the Office of the Comptroller of the Currency.
Toll Free: 800-613-6743
TDD Number: 713-658-0340
Fax: 713-336-4301
Mail: Customer Assistance Group,
1301 McKinney Street, Suite 3450
Houston, TX 77010
Online complaint form: https://appsec.helpwithmybank.gov/olcc_form/
If you are dealing with a credit union with the word “federal” in its name, or if the credit union is located in Delaware, South Dakota, Wyoming, or D.C., contact the National Credit Union Administration at 1-800-755-1030.
For state-chartered credit unions not located in Delaware, South Dakota, Wyoming, or D.C., and for state-chartered banks, click here for the appropriate state regulatory agency.
Thrifts, savings, loan associations, and federally chartered savings banks are regulated by the Office of Thrift Supervisors.
Toll Free: 800-842-6929
TTY: 800-877-8339
Fax: 202-906-7342
Mail: Office of Thrift Supervision
1700 G Street, NW
Washington, DC 20552
Email: consumer.complaint@ots.treas.gov
Regardless of which banking regulator you contact, be sure to keep records. Start by contacting the credit card issuer directly. Record the person’s name, date of the call, and the details of the call. Keep asking to speak with a supervisor until you have exhausted your resources at the credit card company. With your detailed notes in hand, contact the appropriate banking regulator and explain your problem. Per the Credit Card Act of 2009, keeping good records will help expedite a resolution.
Exactly the information I was looking for. My credit card company is not applying payments above the minimum due to the higher balances.
Which agency should I contact for a complaint about American Express? My account with them was set up for the bills to be due approximately the 17th of each month, (so that all my bills do not become due on the 1st of the month). For the last several months, my American Express statements show a “Please Pay By” date that usually falls on the 7th of the month, ten days sooner! Nowhere on the statement does it show a “Due Date”, or “To avoid Late Charges, Pay by this Date”.
I’ve called them every month about this, and they assure me that I have at least until the 17th of the month before the bill is considered due or late. They tell me the “Please Pay By” date is just a “suggestion”.
It seems to me that they are in violation of the Credit Card Act of 2009. I thought the due date was supposed to appear in a conspicuous place on each bill. Am I correct?
Besides American Express, who can I complain to so that this omission is corrected?
Thank you.
Which agency should I contact for a complaint about American Express? My account with them was set up for the bills to be due approximately the 17th of each month, so that all my bills did not become due on the 1st of the month. For the last several months, my American Express statements show a “Please Pay By” date that usually falls on the 7th of the month, ten days sooner! Nowhere on the statement does it show a “Due Date”, or “To avoid Late Charges, Pay by this Date”.
I’ve called them every month about this, and they assure me that I have at least until the 17th of the month before the bill is considered due or late. They tell me the “Please Pay By” date is just a “suggestion”.
It seems to me that they are in violation of the Credit Card Act of 2009. I thought the due date was supposed to appear in a conspicuous place on each bill. Am I correct?
Besides American Express, who can I complain to so that this omission is corrected?
Thank you.
I received a direct mail offer from Fidelity Investments, my employer’s 401(k) plan, for a credit card that would put money into my retirement account; one term violates the new law–applying excess payment to highest APR balance first. Where do I go to complain about this? Fidelity is not a bank, obviously.